What is Ledger® Live?

Ledger® Live is the companion wallet application for Ledger® hardware devices. It’s available as a Desktop app (Windows, macOS, Linux) and a Mobile app (iOS & Android). Ledger® Live lets you manage crypto accounts, install apps on your device, send and receive assets, and check portfolio balances — while keeping private keys on your Ledger® hardware device.

How to download Ledger® Live (Desktop & Mobile)

  1. Visit the official Ledger® website and go to the Download section.
  2. Choose your platform: Ledger® Live Desktop for PC/Mac/Linux or the mobile app from the Apple App Store / Google Play Store.
  3. Install and open the app, then follow the setup wizard to connect your Ledger® device and create or restore accounts.

Troubleshooting common Ledger® Live login & connection issues

  • Ledger® Live login not working: Ensure you’re using the official app and that your device firmware and Ledger® Live version are up to date.
  • Error connecting Ledger® account: Try a different USB cable or port, enable browser support in Ledger® Live settings (if needed), and confirm the device is unlocked with the correct PIN.
  • Ledger® Live App not working / Can't verify Wallet: Clear app cache, reinstall Ledger® Live, and re-pair your device. Always scan official links and avoid third-party downloads.

Account recovery, 2FA & compatibility notes

If you lose your device, restore accounts using your 24-word recovery phrase only on a trusted Ledger® device or supported recovery tool. Ledger® does not use centralized 2FA tied to your account; if you enabled third-party 2FA for services linked to funds, follow those services’ recovery flows — Ledger® device PIN or recovery phrase resets are process-driven and distinct. Ledger® and Trezor are separate ecosystems; you can import accounts in compatible wallets but there’s no direct 'login' cross-compatibility between Ledger® Live and Trezor Suite.

When to contact Ledger® Help Center

If you suspect device compromise, phishing, or lost recovery phrase, contact the official Ledger® Help Center immediately and follow security guidance. Never share your recovery phrase, and always access support through official links.

Frequently asked questions

1. Where can I safely download Ledger® Live?

Only from the official Ledger® website or the official app stores. Avoid third-party download sites.

2. What if Ledger® Live says "error connecting to device"?

Try a different USB cable/port, make sure the device is unlocked and the correct Ledger® app is installed on the device. Reboot your computer if necessary.

3. Can I recover my account without my Ledger® device?

Yes — using your 24-word recovery phrase on another compatible Ledger® device or supported recovery method. Keep your recovery phrase private and secure.

4. Is there a Ledger® 2FA reset?

Ledger® hardware uses a PIN and recovery phrase. For third-party 2FA services, follow their reset flows. Do not share recovery words to "reset 2FA".

5. Why can't Ledger® verify my wallet in the app?

Verification failures usually result from network issues, outdated app/firmware, or connecting through a proxy/VPN. Update, reconnect, and use official sources.

6. Can Ledger® Live work with Trezor?

Ledger® Live is built for Ledger® devices. For Trezor devices use Trezor Suite. Cross-compatibility can be achieved through third-party wallet interfaces that support both devices.